Terms of the 60-year warranty

This is a translation provided for information purposes. In case of any discrepancy, the Slovenian version of these terms shall prevail.

PRODUCT OPENING INSTRUCTIONS

  1. Place the mattress on the bed base.
  2. Remove the packaging tape without using sharp objects or cutting tools.
  3. Unroll the mattress and let it return to its original shape. The optimal time for the mattress to return to its original shape and properties is 24 hours, so do not use the mattress during this time.
  4. You may notice residual odors from the manufacturing process for a few days after opening the mattress and removing the packaging. These are not harmful to health.
  5. Once the mattress has been unrolled, it can no longer be rolled back up.

RULES OF USE AND STORAGE

  • Use the mattress by placing it on a bed base of the same dimensions as the mattress. This ensures good air circulation and full body support.
  • Do not use the mattress by placing it on a solid, non-ventilated surface, as this causes moisture to build up and can lead to mold.
  • Periodically rotating the mattress (head – foot and top – bottom) helps improve air circulation, prevents the buildup of dust and moisture, and extends the product’s lifespan even after the warranty period has ended.
  • Do not let liquid penetrate the mattress. For maximum protection and hygiene, use a waterproof mattress protector.
  • Look for Magniflex bed bases and mattress protectors at our retail network.

By purchasing the product, the user accepts and agrees to the PRODUCT OPENING INSTRUCTIONS, RULES OF USE AND STORAGE, and the WARRANTY TERMS received at the time of purchase.

Claims are accepted only with explicit compliance with the PRODUCT OPENING INSTRUCTIONS, RULES OF USE AND STORAGE, and the WARRANTY TERMS.

WARRANTY TERMS

Warranty provider:
Comforta d.o.o.
1000 Ljubljana, Slovenia
Tabor 9
Company registration number: 8827362000
VAT number: SI66677220

For claims, please contact the official Magniflex distributor in Slovenia:
MAGNIFLEX Showroom
Rezidenca Business Building
Šmartinska cesta 53
PHONE: +386 30 705 005
EMAIL: info@magniflex.si

T.1 Under consumer rights rules based on European Directive 1999/44/EC, a statutory warranty of two years from the date of purchase applies.

T.2 Comforta d.o.o. sets a warranty period stated on the label of each product. For Magniflex mattresses, the warranty period set by Comforta d.o.o. is 60 years. This warranty period applies to all buyers of Magniflex mattresses, regardless of whether they purchased the mattress from Comforta d.o.o. or from an authorized distributor. The buyer exercises the right to the 60-year warranty by registering on the magniflex.si website, entering the identification code of the purchased Magniflex mattress (found on the label on the mattress itself) into the extended-warranty registration form. After completing this process, the buyer will receive a confirmation of the approved 60-year warranty at their email address.

T.3 Comforta d.o.o. sets the warranty period for the purchased goods from the date of purchase, evidenced by the appropriate purchase documents (invoice and/or fiscal receipt). The warranty is valid only if the buyer explicitly complies with the rules of use and storage and the conditions stated on the warranty card.

T.4 All claims relating to hidden manufacturing defects or poor quality of the mattress that are not the result of standard use must be addressed to Comforta d.o.o., together with the purchase document, the serial number label (mattress barcode) and this warranty card.

T.5 In all cases, the warranty does not cover defects resulting from: improper use of the mattress; forceful use; repairs; damage caused by the buyer or a third party; unnatural conditions of contamination and humidity; textile deformation due to use (loose threads on the surface and edges, torn fabric or handles, worn edges, torn zipper, shifted surface, stains on the fabric, etc.).

T.6 The deadline for opening the mattress is up to one month from the date of purchase. A mattress that has been opened but, due to the buyer’s error, is not the correct model or dimensions, is not subject to exchange.

T.7 Comforta d.o.o. accepts claims for goods in the following cases:

  • Non-conformity with the advertised brand
  • Dimensional non-conformity, deviations of more than +/- 2 cm in width, length or thickness
  • A product defect identified within 3 days of purchase
  • A product defect identified during use within the warranty period, manifesting as irreversible elastic deformation of the core/foam of more than 2 cm in thickness.

T.8 In the event of identified non-conformities or defects in the product after the end of the second year, but within the warranty period, Comforta d.o.o. offers customers the option to exchange the mattress, with the buyer paying the price difference: the cost of the new mattress minus the amount paid for the old mattress, with a deduction for depreciation proportional to the price for each year of use. The product may be exchanged within 30 days of the buyer’s written confirmation of the proposed exchange.

T.9 Exchanging the mattress during the warranty period does not extend the warranty period.

T.10 Exchanging the mattress after the warranty period has expired, or in the case of a defect not covered by the warranty, is entirely at the buyer’s expense.

T.11 In the event of a defect report, Comforta d.o.o. reserves the right to send its representative to inspect it.

T.12 Comforta d.o.o. assumes no responsibility for recommendations regarding physical and health conditions.

T.13 Articles 112-115 of the Slovenian Consumer Protection Act (ZVPot):

Article 112
(1) In the event of non-conformity of consumer goods with the sales contract, the consumer has the right to file a claim requiring the seller to bring the goods into conformity with the sales contract. In this case, the consumer may choose between repair of the product or replacement with a new one, unless this is not possible or the chosen remedy is disproportionate compared to the other.
(2) A particular remedy is considered disproportionate compared to another if it would impose costs on the seller that are unreasonable compared to the other remedy, taking into account: 1. the value the goods would have if there were no non-conformity; 2. the significance of the non-conformity; 3. whether the alternative remedy could be provided without significant inconvenience to the consumer.

Article 113
(1) If the consumer goods do not conform to the sales contract, the seller is obliged to bring them into a state that conforms to the contract.
(2) The consumer goods must be brought into conformity with the sales contract within one month of the date the consumer requested the claim.
(3) After the expiry of the period referred to in the second paragraph, the consumer has the right to withdraw from the contract and demand a refund of the amount paid, or to demand a price reduction of the consumer goods in accordance with Article 114.
(4) Bringing the consumer goods into conformity with the sales contract is free of charge for the consumer. The buyer does not pay for shipping costs of the consumer goods or for the materials and labor involved in repairing the goods, and should not suffer significant inconvenience.
(5) The consumer may also claim compensation for damage incurred due to non-fulfillment of obligations.

Article 114
(1) In the event of non-conformity of the consumer goods with the sales contract, and where the consumer is not satisfied with the resolution of the claim under Article 113, the consumer has the right to choose one of the following options:

  1. termination of the contract and refund of the amount paid;
  2. a price reduction.

(2) The consumer cannot demand a refund of the amount paid or a price reduction for consumer goods for which the seller has agreed to replace with new goods or repair the goods within one month of the date of the consumer’s claim.
(3) The seller is obliged to comply with a request to withdraw from the contract and refund the amount paid to the consumer when, after satisfying three claims by the consumer through repair of one and the same product within the warranty period in accordance with Article 115, a new non-conformity of the goods with the sales contract occurs.
(4) The consumer cannot demand withdrawal from the contract if the non-conformity of the goods with the sales contract is minor/insignificant.

Article 115
(1) The consumer may exercise the right referred to in this paragraph within two years, counted from the date of delivery of the consumer goods.
(2) The period referred to in the first paragraph of this article is suspended for the time needed to repair or replace the consumer goods, or to reach an agreement between the seller and the consumer on the resolution of the dispute.
(3) The exercise of the consumer’s rights in accordance with the first paragraph is not subject to any other deadline for filing claims, except for the deadline referred to in the first paragraph.